WHO WE ARE

Our website address is: yoururbannest.uk

Your Urban Nest (“we”, “us”, “our”) is a UK-based business selling household products online. We act as the data controller for the personal data we collect.

What Personal Data We Collect and Why We Collect It

1. What Personal Data We Collect

We may collect and process the following information:

a) Information you provide directly

  • Name

  • Email address

  • Delivery and billing address

  • Phone number

  • Payment information (processed securely by our payment providers; we do not store full card details)

  • Account login details (if you create an account)

  • Any messages or enquiries you send us

2. Information collected automatically

  • IP address

  • Device and browser information

  • Website usage data (pages viewed, click behaviour, time spent)

  • Cookies and tracking technologies (see section on cookies)

3. Information from third parties

  • Payment providers (confirmation of payment status)

  • Delivery partners (delivery status information)

4. How We Use Your Personal Data

We use your information to:

  • Process and deliver your orders

  • Manage your account

  • Provide customer support

  • Improve our website and services

  • Send service-related emails (e.g., order updates)

  • Send marketing communications (only with your consent or where allowed by law)

  • Detect and prevent fraud

5. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract: To process your orders and deliver products.

  • Consent: For marketing emails and certain cookie uses.

  • Legitimate interests: Improving our website, preventing fraud, analysing sales trends.

  • Legal obligation: Keeping financial records.

6. How We Share Your Data

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and shipping companies

  • IT service providers (e.g., hosting, analytics tools)

  • Marketing and email platforms (only if you opt into marketing)

  • Professional advisers (accountants, legal advisers)

We do not sell your personal data.

7. International Transfers

Some of our service providers may process data outside the UK or EEA. When this happens, we ensure appropriate safeguards are in place, such as:

  • UK GDPR-approved adequacy regulations

  • Standard Contractual Clauses (SCCs)

7. How Long We Keep Your Data

We retain your personal data only as long as necessary:

  • Order and transaction records: 6 years for tax purposes

  • Account data: until you request deletion

  • Marketing data: until you unsubscribe

8. Your Rights

You have the following rights under UK GDPR:

  • Access your personal data

  • Rectify inaccurate information

  • Erase your data (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (for consent-based processing)

  • Complain to the UK ICO (www.ico.org.uk)

To exercise your rights, contact us at: [contact email].

9. Cookies

We use cookies and similar technologies to:

  • Enable website functionality

  • Improve your shopping experience

  • Analyse site traffic

  • Deliver personalised ads (only with consent)

You can adjust your cookie preferences at any time via your browser or our cookie banner.

10. Security of Your Information

We take security seriously and use appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

11. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.